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salesforce-marketing-cloud


MARKETING CLOUD (EXACTTARGET) B2C MARKETING AUTOMATION

EXPERTISE &
EXPERIENCES

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AUTOMATION

To automate various processes in your account you can set up Automation Rules for specific criteria or create Drip Programs to enable easy and effective lead nurturing.

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EMAILS

Here you can create both Email Templates to be used over and over, and Emails to be sent to Marketing Cloud Lists. To ensure that data is following correctly, formatting appears the way you want, and all links are pointing to the correct destination, send Email Tests before launching.

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CLOUD PAGES

CloudPages is used to create and publish targeted marketing content to customers across multiple channels. CloudPages editor is used to build a collection of content, then optimize content for distinct mobile, social, and web experiences. CloudPages supports publishing to channels like Facebook Tabs, Landing Pages, MobilePush Pages, Microsites.

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ENGAGEMENT STUDIO

Engagement Studio is Marketing Cloud's next-generation lead nurturing product and the true intelligence engine of the marketing automation platform. You can build, test, and report on powerful Engagement Programs that turn your prospects into marketing-qualified leads.

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ADVERTISING STUDIO

APIs for extending commerce to emerging channels.

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CONTACT BUILDER

Since we talking B2B, Nanostuffs has experience integrating legal & finance services to provide credit facilities to your customers.

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MOBILE CONNECT

MobileConnect helps create, send, receive, and track SMS and MMS text messages. Send real-time alerts and transactional messages to subscribers using templates and a drag-and-drop interface. Automatically respond to incoming messages, manage keywords, and many other tasks.

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ANALYTICS BUILDER

Analytics Builder enables you to gain deep insights into the behaviors and interests of your contacts across channels.

Use these insights to set marketing goals and refine customer journeys. Analytics Builder can be used to measure engagement and performance of email

campaigns, configure dashboard views

to visualize data in flexible tables, charts, and graphs.

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MARKETING CLOUD MOBILE APP USER MANAGEMENT

Unlock accounts and reset passwords directly from the Marketing Cloud Mobile App Respond to user issues anytime, anywhere, from the Marketing Cloud Mobile App. Easily free locked-out users with a single click and change user passwords whenever needed.

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PERSONALIZATION

BUILDER

Personalization Builder, powered by Einstein, delivers the next best product, content or

offer to every individual through Product and Content Recommendations.

Every interaction is an insight. With every click, download,

view and purchase,

customers are giving your brand an understanding of their needs, and lifestyle.

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CALENDAR

The Marketing Calendar shows scheduled and past emails, social posts, events and webinars. A slimmed down version of the calendar appears for Marketing and Administrator users on the dashboard, just below the graphs/charts.

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REPLY MAIL MANAGEMENT

An easy way to manage customer interactions. Reply Mail Management feature automates the management of incoming emails received by the reply address immediately after an email is sent. Reply Mail Management can be a key player in managing and engaging your customer interactions.

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SEARCH MARKETING

The Paid Search module displays your Google AdWords campaigns, ad groups, and ads. Keyword Monitoring allows you to track how your site ranks in Google and Bing for the search keywords that are important to you. With Competitor Monitoring, you can track how well your site stacks up against your competitors in general SEO terms.

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A/B TESTING

Payment Gateways (eg Chargent, Paypal, etc), Shipping Methods (eg ShipEngine), SMS &

Push Notifications (eg Twilio),

ERP & OMS (eg SAP) &

such several integrations we've integrated in

past with B2B Commerce (Cloudcraze).

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ADVERTISING AUDIENCES

Einstein Product Recommendations, Einstein Commerce Insights & Einstein Predictive Sort.

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CONTENT BUILDER

Managing sales territories is tough — we want to help simplify the process. Create multiple territory models, preview them before rollout, and continually optimize and balance territories throughout the year.

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MOBILE PUSH

With mobilepush one can create and send notifications to encourage use of your aap. To target your notifications to the best audience, use data about your users from multiple channels. Easily integrate your push notification campaigns with any email, SMS, or social media campaign.

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SOCIAL STUDIO EINSTEIN VISION

See the social web for the first time. Identify brand logos, objects, scenes, and more through “visual listening.” Give marketing and customer care teams intelligence about images shared on the social web. With Einstein Vision from Social Studio, you can automatically classify and categorize logos, objects, and scenes in images shared across social channels, giving users more context about images being used in content.

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SOCIAL STUDIO COMMAND CENTER SALES LEADERBOARDS

It displays your teams top performing sales professionals and lets your team quickly understand how they are performing against their sales target. These sales leader boards drive awareness, engagement and activity across your sales team.

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AMP SCRIPT

AMPscript is a scripting language allows for personalized content within text emails, HTML emails, landing pages, push notifications from MobilePush and SMS and MMS messages. System processes the script in the message to render content on a subscriber-by-subscriber basis. AMPscript calls are handled at the end of the email send. AMPscript can interact with your data extension, it can be used to include information from data extension and also to update the data extension.

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CAMPAIGNS

Marketing Cloud Campaigns are a prospect's first touch point that they have with your company. Each prospect can only be associated with one Campaign for true ROI reporting. This is where you set up your campaigns (including the campaign you'll use for website tracking).

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LANDING PAGES

A Landing Page presents a streamlined path designed to bring about a specific action by the visitor. Control the look and feel of your landing pages with reusable Layout Templates. Measure the effectiveness of different landing pages over a period of time with Multivariate Tests.

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SOCIAL STUDIO

With Marketing Cloud Social

Posting, you can schedule and simultaneously post

updates to multiple

Twitter, Facebook, and LinkedIn accounts

and company pages and

gather insight on link clicks,

replies, comments,

retweets, and likes.

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SOCIAL PAGES

Social Pages is an app in the

Marketing Cloud that allows

you to create, schedule, and

publish content for your Facebook

Fan pages without

navigating through Facebook Developer screens and

building fan

pages from scratch.

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AUTOMATION SETTINGS

Powerful Order Management Engine. Real-time inventory visibility, order lifecycle management and allocation and fulfillment logic.

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JOURNEY BUILDER

Visual drag and drop merchandising, A/B testing, SEO management. Optimizes site discoverability and conversion.

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AUDIENCE BUILDER

Build a single view of each customer by integrating data from any source with powerful contact management. Segment subscribers in a drag-and-drop interface using any combination of attributes at massive scale and speed.

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SALESFORCE DMP EINSTEIN SEGMENTATION

Einstein Segmentation helps marketers understand their audiences better through the power of artificial intelligence. The Salesforce DMP has a proprietary audience graph that surfaces persona based clusters of people and devices with common attributes. It makes marketing smarter and more efficient saving time, money and increasing engagement across the web advertising and ecommerce channels.

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INTEGRATIONS

Sync with third party applications such as a CRM system (Salesforce, Oracle, Dynamics, etc), Google AdWords, Wordpress, etc.

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REPORTS

Here you can review the effectiveness of your various marketing elements. This module includes an overview of Campaigns, GoodData reporting, Content, Conversions Emails, Events synced from the Eventbrite connector, Forms, Landing Pages, the Lifecycle of your leads (from visitor to won opportunities), Natural Search, Olark chats synced from your Olark account, Opportunities, Paid Search and Site Search, Social statistics, and your Webinars synced from a GoToWebinar, WebEx or ReadyTalk connector.

IMPLEMENTATION &
STAKEHOLDERS

The following stakeholders may be involved in the implementation process.

Responsible Party
Brief Description of Involvement
Marketing Team
Responsible for email creative, form/landing page look and feel, lead flow process, nurturing program design, PPC integration, etc.
Webmaster
Responsible for placing JavaScript tracking code within the element of the webpage, implementing iframe code for Marketing Cloud forms, etc.
IT Admin
Responsible for creation of vanity domain record (e.g. www2.yourdomain.com), implementing email authentication (DKIM and SPF)
Marketing Agency (if applicable)
Responsible for overall strategy for online marketing and lead management/nurturing, and for creative for landing page and email assets
Sales Leadership
Responsible for coordinating sales training, adoption of email plug-in, working with marketing to set lead assignment processes
CRM Admin (if applicable)
CRM Admin (if applicable)

EXPERIENCES
FEW SCREENSHOTS

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